FREQUENTLY ASKED QUESTIONS
A: We accept VISA, Mastercard, AMEX, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, Facebook Pay, Paypal
Yes, you can skip the shipping fees with free local pickup at our Summerville location, 398 E. 5th N. St., Suite A, Summerville, SC 29483.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days, excluding weekends and holidays.
We will send you an email or text notification when your order is ready for pickup. Our in-store pickup hours are 9:30 AM-4:00 PM on Monday through Friday. Upon arrival, the front door will likely be locked for security purposes. Please use the doorbell and be patient as our staff are often working in the operations area in loud conditions (such as coffee grinders) and may be wearing hearing protection. If you still get no response after a reasonable amount of time (1-2 minutes), feel free to knock on the large garage door to the left of the entrance to make your presence better known.
A: Once the order is placed, customers cannot access the order to make any edits or changes. Need changes? Contact our support team team as soon as you can so that we can make those changes before the order is fulfilled or shipped.
A: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status through the assigned shipping service (USPS or UPS). Please allow 48 hours for the tracking information to become available.
A: Our roasting facility is located at 398 E 5th N Street, Summerville, SC 29483
A: At this time, we do not, but we
hear there may be some things in the works! ;)
A: We offer anything from 1.75oz to 5lb bags! Our 1.75oz makes one pot of coffee, and we offer 12oz, 2lb, and 5lb options.
A: Yes, visit our Subscriptions page We offer weekly, bi-weekly, and monthly subscriptions for all of our coffee. You can change the frequency and products to try what you like and what you would like to try next.
A: We have a cold brew available for local pick up only. We have not yet made this product available for shipping due to the ultra-pasteurization process but hope to have a better option in the near future. Please sign up for our newsletter to learn more about new products as they come in.